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Bring Norway - Procedure for claims for lost or damaged packages
Bring Norway - Procedure for claims for lost or damaged packages

See what you need to do in order to create a claim if a Bring shipment is missing or damaged.

Jelena Hansen avatar
Written by Jelena Hansen
Updated over a week ago

If you have purchased your shipment through Shipmondo's freight agreement, and if your package has been either lost or damaged during transport, read on to find more info about how to create a claim.

The claim should be made to Shipmondo's customer service. Send the documentation below to support@shipmondo.com.

Note! If you are not a customer of Shipmondo and the shipment has not been purchased through Shipmondo's freight agreement, contact the carrier directly instead.

Lost package

In case of loss:

  • Shipment number (T&T No.)

  • Description of the outer packing and the looks of the package

  • Description of the contents of the package

  • A copy of the purchase invoice for the contents of the package (showing purchase price excl. VAT)

  • A copy of the signed handover receipt for the package if available

Note! The claim must take place within 6 months from the shipment date.

Damaged package

In case of damage or missing contents:

  • Shipment number (T&T No.)

  • Description of the damaged goods

  • Are there any goods in the package that are not damaged?

  • Is there Bring tape on the package?

  • A copy of the sales invoice for the contents of the package

  • A copy of the purchase invoice for the contents of the package (showing purchase price excl. VAT)

  • A photo of the inner and outer packaging as well as of the damaged goods

Note! The claim must take place within 24 hours from the receipt of the shipment for visible damage or 5 business days for invisible/inner damage.

Bring needs photos of both the interior and exterior of the package as well as the damaged items in order to be able to assess the scope of the damage. If Bring deems it necessary, the package can be taken back to the sorting hub for further assessment. The package must therefore be ready for pick up in original packing and with original content at the receiver's address. It's forbidden to let any other carrier transport the package until the claim has been settled.

If the claim is resolved in our favor, compensation for your package will be issued to to Shipmondo who afterwards will transfer the payment to you.

If the package is found

If the package is found after the compensation settlement has taken place, the shipment will be returned to the sender and Bring reserves the the right to withdrawn the compensation.

This withdrawal will happen through your Shipmondo account.

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