Yes, it is possible to have the balance paid out.
Please contact our customer service through your Shipmondo account and provide the following information:
The amount you wish to have paid out
Your bank account details (IBAN and SWIFT/BIC) to which the amount should be transferred
In the event of closing your Shipmondo account, any payout will take place once the final settlement has been completed and there are no outstanding balances on the account.