FAQ
Frequently asked questions
32 articles
I don't have a VAT number. Can I use Shipmondo?
Where can I read about your Terms of Service?
How long is a shipping label valid?
What size label paper should I use?
Where can I find data processing agreement (GDPR)?
Where can we find the credit note for a cancelled shipment?
Where can I buy label printer, shipment labels, scanners etc.?
Can I edit a shipment after it has been created?
Do I need to create a shipment template for each country I want to ship to?
What is dimensional weight at DHL Freight Sweden?Learn how dimensional/volumetric weight is calculated at DHL Freight Sweden.
What is dimensional weight at Bring?Learn how to calculate dimensional/volumetric weight at Bring.
What is dimensional weight at UPS?Learn how dimensional/volumetric weight is calculated at UPS.
What is dimensional weight at PostNord Norway?Learn how to calculate dimensional/volumetric weight at PostNord Norway.
Is my shipment insured when I send through Shipmondo?
My shipment is damaged, lost in transit or is missing contents. What should I do?
How do I handle customs when I ship outside the EU?
Where can I find service points?Find the nearest drop-off or pick-up points for various carriers.
Why can't my customer create a shipment through my Return Portal?
Can I cancel a shipment/shipping label?It is possible for you to cancel an unused shipment. Read more about the guidelines here.
What is dimensional weight at DHL Express?Learn how dimensional/volumetric weight is calculated at DHL Express.
How do I delete a customer or disable my account on Shipmondo?
Can I integrate Shipmondo with my webshop?
How do I update my card details?If you've got a new credit/debit card, follow this guide to see how you can update your card information.
How do I change my password?If you forgot or wish to change your password, then follow this guide to update it.
Can we get a demo?Yes! You have several ways to try Shipmondo and experience how the platform works completely free and with no obligations.
How do I choose the right Shipmondo plan?We’ll help you find the right plan, so you get the most out of Shipmondo no matter your size or complexity.
Can I use Budbee and Instabox through Shipmondo’s shipping module?
Can we have our balance paid out?Yes, it is possible to have the balance paid out.
Can we receive a monthly invoice?Yes, it is possible to receive a monthly invoice.
Where can we find receipts for balance top-ups/refills?
Can you send invoices/receipts directly to our bookkeeper/accountant?
What is freight difference?