FAQ

Frequently asked questions

24 articles in this collection
Written by Jelena Hansen, Tea Krestine Johansen, and Malin Conradsen

I don't have a VAT number. Can I use Shipmondo?

Written by Tea Krestine Johansen
Updated over a week ago

Where can I read about your Terms?

Written by Tea Krestine Johansen
Updated over a week ago

How long is a shipping label valid?

Written by Tea Krestine Johansen
Updated over a week ago

What size label paper should I use?

Written by Tea Krestine Johansen
Updated over a week ago

Where can I find data processing agreement (GDPR)?

Written by Tea Krestine Johansen
Updated over a week ago

Where can I find a credit note for my canceled shipment?

Written by Tea Krestine Johansen
Updated over a week ago

Where can I buy label printer, shipment labels, scanners etc.?

Written by Tea Krestine Johansen
Updated over a week ago

Shipments

What is dimensional weight at DHL Freight Sweden?

Learn how dimensional/volumetric weight is calculated at DHL Freight Sweden.

Written by Jelena Hansen
Updated over a week ago

What is dimensional weight at Bring Norway?

Learn how to calculate dimensional/volumetric weight at Bring Norway.

Written by Tea Krestine Johansen
Updated over a week ago

What is dimensional weight at PostNord Norway?

Learn how to calculate dimensional/volumetric weight at PostNord Norway.

Written by Malin Conradsen
Updated over a week ago

What is dimensional weight at PostNord Denmark?

Learn how to calculate dimensional/volumetric weight.

Written by Malin Conradsen
Updated over a week ago

Is my shipment insured when I send through Shipmondo?

Written by Tea Krestine Johansen
Updated over a week ago

My shipment is damaged, lost in transit or missing contents. What should I do?

Written by Tea Krestine Johansen
Updated over a week ago

How do I handle customs when I ship outside the EU?

Written by Tea Krestine Johansen
Updated over a week ago

Where can I find service points?

Find the nearest drop-off or pick-up points for various carriers.

Written by Tea Krestine Johansen
Updated over a week ago

Why can't my customer create a shipment through my Return Portal?

Written by Malin Conradsen
Updated over a week ago

Can I cancel a shipment/shipping label?

It is possible for you to cancel an unused shipment. Read more about the guidelines here.

Written by Jelena Hansen
Updated over a week ago

Platform

How do I delete a customer or disable my account on Shipmondo?

Written by Tea Krestine Johansen
Updated over a week ago

Can I integrate Shipmondo with my webshop?

Written by Tea Krestine Johansen
Updated over a week ago

How do I update my card details?

If you've got a new credit/debit card, follow this guide to see how you can update your card information.

Written by Tea Krestine Johansen
Updated over a week ago

How do I change my password?

If you forgot or wish to change your password, then follow this guide to update it.

Written by Tea Krestine Johansen
Updated over a week ago

Payment

Can I withdraw funds from my account balance?

Written by Tea Krestine Johansen
Updated over a week ago

Can I get a monthly invoice?

It is possible to get a monthly invoice for your consumption.

Written by Tea Krestine Johansen
Updated over a week ago

What is freight difference?

Written by Tea Krestine Johansen
Updated over a week ago