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FAQ
FAQ
Frequently asked questions
I don't have a VAT number. Can I use Shipmondo?
Where can I read about your Terms?
How long is a shipping label valid?
What size label paper should I use?
Where can I find data processing agreement (GDPR)?
Where can I find a credit note for my canceled shipment?
Where can I buy label printer, shipment labels, scanners etc.?
Shipments
What is dimensional weight at DHL Freight Sweden?
What is dimensional weight at Bring Norway?
What is dimensional weight at UPS?
What is dimensional weight at PostNord Norway?
What is dimensional weight at PostNord Denmark?
Is my shipment insured when I send through Shipmondo?
My shipment is damaged, lost in transit or is missing contents. What should I do?
How do I handle customs when I ship outside the EU?
Where can I find service points?
Why can't my customer create a shipment through my Return Portal?
Can I cancel a shipment/shipping label?
Platform
How do I delete a customer or disable my account on Shipmondo?
Can I integrate Shipmondo with my webshop?
How do I update my card details?
How do I change my password?
Payment
Can I withdraw funds from my account balance?
Can I get a monthly invoice?
What is freight difference?
