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FAQ
Frequently asked questions
24 articles in this collection
Written by
Nicklas Nguyen,
Jelena Hansen,
and
Tea Krestine Johansen
I don't have a VAT number. Can I use Shipmondo?
Written by
Tea Krestine Johansen
Updated over a week ago
Where can I read about your Terms?
Written by
Tea Krestine Johansen
Updated over a week ago
How long is a shipping label valid?
Written by
Tea Krestine Johansen
Updated over a week ago
What size label paper should I use?
Written by
Tea Krestine Johansen
Updated over a week ago
Where can I find data processing agreement (GDPR)?
Written by
Tea Krestine Johansen
Updated over a week ago
Where can I find a credit note for my canceled shipment?
Written by
Tea Krestine Johansen
Updated over a week ago
Where can I buy label printer, shipment labels, scanners etc.?
Written by
Tea Krestine Johansen
Updated over a week ago
Shipments
What is dimensional weight at DHL Freight Sweden?
Learn how dimensional/volumetric weight is calculated at DHL Freight Sweden.
Written by
Jelena Hansen
Updated over a week ago
What is dimensional weight at Bring Norway?
Learn how to calculate dimensional/volumetric weight at Bring Norway.
Written by
Tea Krestine Johansen
Updated over a week ago
What is dimensional weight at PostNord Norway?
Learn how to calculate dimensional/volumetric weight at PostNord Norway.
Written by
Nicklas Nguyen
Updated over a week ago
What is dimensional weight at PostNord Denmark?
Learn how to calculate dimensional/volumetric weight.
Written by
Nicklas Nguyen
Updated over a week ago
Is my shipment insured when I send through Shipmondo?
Written by
Tea Krestine Johansen
Updated over a week ago
My shipment is damaged, lost in transit or missing contents. What should I do?
Written by
Tea Krestine Johansen
Updated over a week ago
How do I handle customs when I ship outside the EU?
Written by
Tea Krestine Johansen
Updated over a week ago
Where can I find service points?
Find the nearest drop-off or pick-up points for various carriers.
Written by
Tea Krestine Johansen
Updated over a week ago
Why can't my customer create a shipment through my Return Portal?
Written by
Nicklas Nguyen
Updated over a week ago
Can I cancel a shipment/shipping label?
It is possible for you to cancel an unused shipment. Read more about the guidelines here.
Written by
Jelena Hansen
Updated over a week ago
Platform
How do I delete a customer or disable my account on Shipmondo?
Written by
Tea Krestine Johansen
Updated over a week ago
Can I integrate Shipmondo with my webshop?
Written by
Tea Krestine Johansen
Updated over a week ago
How do I update my card details?
If you've got a new credit/debit card, follow this guide to see how you can update your card information.
Written by
Tea Krestine Johansen
Updated over a week ago
How do I change my password?
If you forgot or wish to change your password, then follow this guide to update it.
Written by
Tea Krestine Johansen
Updated over a week ago
Payment
Can I withdraw funds from my account balance?
Written by
Tea Krestine Johansen
Updated over a week ago
Can I get a monthly invoice?
It is possible to get a monthly invoice for your consumption.
Written by
Tea Krestine Johansen
Updated over a week ago
What is freight difference?
Written by
Tea Krestine Johansen
Updated over a week ago