Frequently asked questions
I don't have a VAT number. Can I use Shipmondo?
Where can I read about your Terms?
How long is a shipping label valid?
What size label paper should I use?
Where can I find data processing agreement (GDPR)?
Where can I find a credit note for my canceled shipment?
Where can I buy label printer, shipment labels, scanners etc.?
What is dimensional weight at DHL Freight Sweden?Learn how dimensional/volumetric weight is calculated at DHL Freight Sweden.
What is dimensional weight at Bring Norway?Learn how to calculate dimensional/volumetric weight at Bring Norway.
What is dimensional weight at UPS?Learn how dimensional/volumetric weight is calculated at UPS.
What is dimensional weight at PostNord Norway?Learn how to calculate dimensional/volumetric weight at PostNord Norway.
What is dimensional weight at PostNord Denmark?Learn how to calculate dimensional/volumetric weight.
Is my shipment insured when I send through Shipmondo?
My shipment is damaged, lost in transit or is missing contents. What should I do?
How do I handle customs when I ship outside the EU?
Where can I find service points?Find the nearest drop-off or pick-up points for various carriers.
Why can't my customer create a shipment through my Return Portal?
Can I cancel a shipment/shipping label?It is possible for you to cancel an unused shipment. Read more about the guidelines here.
How do I delete a customer or disable my account on Shipmondo?
Can I integrate Shipmondo with my webshop?
How do I update my card details?If you've got a new credit/debit card, follow this guide to see how you can update your card information.
How do I change my password?If you forgot or wish to change your password, then follow this guide to update it.