FAQ
Frequently asked questions
31 articles
I don't have a VAT number. Can I use Shipmondo?
Where can I read about your Terms of Service?
How long is a shipping label valid?
What size label paper should I use?
Where can I find data processing agreement (GDPR)?
Where can we find the credit note for a cancelled shipment?
Where can I buy label printer, shipment labels, scanners etc.?
Can I edit a shipment after it has been created?
Do I need to create a shipment template for each country I want to ship to?
What is dimensional weight at DHL Freight Sweden?Learn how dimensional/volumetric weight is calculated at DHL Freight Sweden.
What is dimensional weight at Bring?Learn how to calculate dimensional/volumetric weight at Bring.
What is dimensional weight at UPS?Learn how dimensional/volumetric weight is calculated at UPS.
What is dimensional weight at PostNord Norway?Learn how to calculate dimensional/volumetric weight at PostNord Norway.
Is my shipment insured when I send through Shipmondo?
My shipment is damaged, lost in transit or is missing contents. What should I do?
How do I handle customs when I ship outside the EU?
Where can I find service points?Find the nearest drop-off or pick-up points for various carriers.
Why can't my customer create a shipment through my Return Portal?
Can I cancel a shipment/shipping label?It is possible for you to cancel an unused shipment. Read more about the guidelines here.
What is dimensional weight at DHL Express?Learn how dimensional/volumetric weight is calculated at DHL Express.
How do I delete a customer or disable my account on Shipmondo?
Can I integrate Shipmondo with my webshop?
How do I update my card details?If you've got a new credit/debit card, follow this guide to see how you can update your card information.
How do I change my password?If you forgot or wish to change your password, then follow this guide to update it.
Can we get a demo?Yes! You have several ways to try Shipmondo and experience how the platform works completely free and with no obligations.
How do I choose the right Shipmondo plan?We’ll help you find the right plan, so you get the most out of Shipmondo no matter your size or complexity.
Can we have our balance paid out?Yes, it is possible to have the balance paid out.
Can we receive a monthly invoice?Yes, it is possible to receive a monthly invoice.
Where can we find receipts for balance top-ups/refills?
Can you send invoices/receipts directly to our bookkeeper/accountant?
What is freight difference?