FAQ
Frequently asked questions
33 articles
- I don't have a VAT number. Can I use Shipmondo?
- Where can I read about your Terms of Service?
- How long is a shipping label valid?
- What size label paper should I use?
- Where can I find data processing agreement (GDPR)?
- Where can we find the credit note for a cancelled shipment?
- Where can I buy label printer, shipment labels, scanners etc.?
- Can I edit a shipment after it has been created?
- Do I need to create a shipment template for each country I want to ship to?
- What is dimensional weight at DHL Freight Sweden?Learn how dimensional/volumetric weight is calculated at DHL Freight Sweden.
- What is dimensional weight at Bring?Learn how to calculate dimensional/volumetric weight at Bring.
- What is dimensional weight at UPS?Learn how dimensional/volumetric weight is calculated at UPS.
- What is dimensional weight at PostNord Norway?Learn how to calculate dimensional/volumetric weight at PostNord Norway.
- Is my shipment insured when I send through Shipmondo?
- My shipment is damaged, lost in transit or is missing contents. What should I do?
- How do I manage customs when I ship outside the EU?Customs requirements depend on the destination country and the selected carrier.
- Where can I find service points?Find the nearest drop-off or pick-up points for various carriers.
- Why can't my customer create a shipment through my Return Portal?A guide of the most common issues and error codes for Shipmondo Return Portal.
- Can I cancel a shipment/shipping label?It is possible for you to cancel an unused shipment. Read more about the guidelines here.
- What is dimensional weight at DHL Express?Learn how dimensional/volumetric weight is calculated at DHL Express.
- What is volumetric weight with GLS (export parcels)?Learn how to calculate volumetric weight with GLS when sending export parcels.
- How do I delete a customer or disable my account on Shipmondo?
- Can I integrate Shipmondo with my webshop?
- How do I update my card details?If you've got a new credit/debit card, follow this guide to see how you can update your card information.
- How do I change my password?If you forgot or wish to change your password, then follow this guide to update it.
- Can we get a demo?Yes! You have several ways to try Shipmondo and experience how the platform works completely free and with no obligations.
- How do I choose the right Shipmondo plan?We’ll help you find the right plan, so you get the most out of Shipmondo no matter your size or complexity.
- Can I use Budbee and Instabox through Shipmondo’s Delivery Checkout?
- Can we have our balance paid out?Yes, it is possible to have the balance paid out.
- Can we receive a monthly invoice?Yes, it is possible to receive a monthly invoice.
- Where can we find receipts for balance top-ups/refills?
- Can you send invoices/receipts directly to our bookkeeper/accountant?
- What is freight difference?