We offer full inhouse support on all of our systems and self-developed integrations.
Our phone support is available Monday to Friday from 9:00 AM to 4:00 PM (CET), excluding official public holidays in Denmark. Any upcoming closures will always be listed on our website here.
Depending on your subscription plan, we offer the following levels of personalized support.
| Free | Essentials | Pro |
Email support (guaranteed first response time) | ✅ (12 hours) | ✅ (6 hours) | ✅ (3 hours) |
Phone support - Freight | ✅ | ✅ | ✅ |
Phone support - Product og tech support |
| ✅ | ✅ |
We guarantee a first response time on all email inquiries based on your subscription plan. While this is the maximum wait time, we always aim to respond faster and in most cases, you’ll experience a shorter response time.
To help us assist you quickly and accurately, please make sure to contact us using the email address(es) associated with your Shipmondo account.
Phone support for shipment-related questions and booking assistance is available across all plans.
Phone support for product-related inquiries, features, integrations, and technical questions is available to users on the Essentials or Pro plans.
If you're using Shipmondo Free, these types of inquiries will be handled via email.
Additional support and guides
You can find answers and step-by-step guides for most features and integrations in our Help Center. Use the search bar at the top to find what you need.
Looking for our API documentation or reference material? Visit Shipmondo.dev.
If you have specific needs for support, onboarding, or tailored consulting, feel free to send your request to our support team at support@shipmondo.com.
Even outside support hours, our systems remain under active monitoring.
We’ve implemented automated monitoring procedures to ensure stable operation of both the platform and API 24/7. Performance metrics are continuously tracked to maintain optimal uptime and responsiveness.
In the event of any service disruption, updates will be posted on our status page.