Account
Settings, user management, subscription, payments, and invoices.
26 articles
- User managementCreate Shipmondo users for your employees/partners, manage user rights etc.
- Multi-login and switch between company accounts
- Change languageShipmondo is available in multiple languages. See here how to change language on your Shipmondo account.
- Set up two-factor authentication (2FA)Enable two-factor authentication (2FA) to protect your Shipmondo account and data in the best way possible.
- Setup and use of GB EORI numberUse your GB EORI number when shipping to the United Kingdom through Shipmondo.
- Setup and use of VOEC numberUse your VOEC number when shipping to Norway through Shipmondo.
- Setup and use of IOSS numberUse your IOSS number when shipping low-value products from non-EU countries through Shipmondo.
- Sign in with your Google login to your Shipmondo accountThis makes it easy to log into your Shipmondo account using your Google credentials.
- Set up custom domains in ShipmondoWith the ability to create custom domains, you get a more professional and recognizable branding and communication with your customers.
- Billing of subscriptionsGet to know more about billing of subscriptions in Shipmondo.
- Pay as you go: How your label price is calculatedYou automatically receive a volume discount on shipping labels when using your own shipping agreements. The more labels you create during the month, the lower your final average shipping label…
- How to change subscription and billing periodEasily switch between subscription plans and billing intervals in Shipmondo.
- How to make your Shipmondo account compatible for downgradingA downgrade may require you to make some changes to your current setup.
- How to cancel your Shipmondo subscriptionAre you considering cancelling your Shipmondo subscription? Then we’ll guide you through it here.
- Shipmondo support plansHere you can read about the support we offer across our subscription plans.
- Save your card detailsSave your payment card details and complete orders faster.
- Automatic settlement of outstanding paymentsPay additional charges automatically and save time.
- Balance paymentsPay with balance and receive a single monthly invoice.
- Accounting for balance top-ups and invoicesHow to record the accounting documents from Shipmondo.
- Invoices, credit notes and account statementsHere you can find your invoices, credit notes, and account statements.
- FAQ: Shipmondo’s subscription plansFind answers to the most common questions about Shipmondo’s subscription plans.
Custom domain
Information and guide to help you set up custom domains for personal e-mails and return portals.
- Set up DNS records for custom domainsWe have created a series of guides for different DNS providers that you can follow when setting up custom domains for Personal Messages and Return Portal respectively.
- Set up DNS records in Simply.comThe following is a guide to setting up DNS records in Simply.com when you are creating custom domains in Shipmondo.
- Set up DNS records in one.comThe following is a guide to setting up DNS records in one.com when you are setting up custom domains in Shipmondo.
- Set up DNS records in CloudflareThe following is a guide to setting up DNS records in Cloudflare when you are creating custom domains in Shipmondo.
- Set up DNS records in WannafindThe following is a guide to setting up DNS records in Wannafind when you are setting up your own domain in Shipmondo.