Account
Settings, user management, subscription, payments, and invoices.
20 articles
User managementCreate Shipmondo users for your employees/partners, manage user rights etc.
Multi-login and switch between company accounts
Change languageShipmondo is available in multiple languages. See here how to change language on your Shipmondo account.
Set up two-factor authentication (2FA)Enable two-factor authentication (2FA) to protect your Shipmondo account and data in the best way possible.
Setup and use of GB EORI numberUse your GB EORI number when shipping to the United Kingdom through Shipmondo.
Setup and use of VOEC numberUse your VOEC number when shipping to Norway through Shipmondo.
Setup and use of IOSS numberUse your IOSS number when shipping low-value products from non-EU countries through Shipmondo.
Sign in with your Google login to your Shipmondo accountThis makes it easy to log into your Shipmondo account using your Google credentials.
Billing of subscriptionsGet to know more about billing of subscriptions in Shipmondo.
Pay per usage: This is how we calculate your label priceIn Shipmondo you earn an automated discount on labels, when you use your own shipping agreements. The more you send, the lower label price.
How to change subscription and billing periodEasily switch between subscription plans and billing intervals in Shipmondo.
How to make your Shipmondo account compatible for downgradingA downgrade may require you to make some changes to your current setup.
How to cancel your Shipmondo subscriptionAre you considering cancelling your Shipmondo subscription? Then we’ll guide you through it here.
Shipmondo support plansHere you can read about the support we offer across our subscription plans.
Save your card detailsSave your payment card details and complete orders faster.
Automatic settlement of outstanding paymentsPay additional charges automatically and save time.
Balance paymentsPay with balance and receive a single monthly invoice.
Accounting for balance top-ups and invoicesHow to record the accounting documents from Shipmondo.
Invoices, credit notes and account statementsHere you can find your invoices, credit notes, and account statements.
FAQ: Shipmondo’s subscription plansFind answers to the most common questions about Shipmondo’s subscription plans.