Account
Settings, user management, subscription, payments, and invoices.
26 articles
- User managementCreate Shipmondo users for your employees/partners, manage user rights etc.
- Multi-login and switch between company accounts
- Change languageShipmondo is available in multiple languages. See here how to change language on your Shipmondo account.
- Set up two-factor authentication (2FA)Enable two-factor authentication (2FA) to protect your Shipmondo account and data in the best way possible.
- Setup and use of GB EORI numberUse your GB EORI number when shipping to the United Kingdom through Shipmondo.
- Setup and use of VOEC numberUse your VOEC number when shipping to Norway through Shipmondo.
- Setup and use of IOSS numberUse your IOSS number when shipping low-value products from non-EU countries through Shipmondo.
- Sign in with your Google login to your Shipmondo accountThis makes it easy to log into your Shipmondo account using your Google credentials.
- Set up custom domains in ShipmondoWith the ability to create custom domains, you get a more professional and recognizable branding and communication with your customers.
- Billing of subscriptionsGet to know more about billing of subscriptions in Shipmondo.
- Pay per usage: This is how we calculate your label priceIn Shipmondo you earn an automated discount on labels, when you use your own shipping agreements. The more you send, the lower label price.
- How to change subscription and billing periodEasily switch between subscription plans and billing intervals in Shipmondo.
- How to make your Shipmondo account compatible for downgradingA downgrade may require you to make some changes to your current setup.
- How to cancel your Shipmondo subscriptionAre you considering cancelling your Shipmondo subscription? Then we’ll guide you through it here.
- Shipmondo support plansHere you can read about the support we offer across our subscription plans.
- Save your card detailsSave your payment card details and complete orders faster.
- Automatic settlement of outstanding paymentsPay additional charges automatically and save time.
- Balance paymentsPay with balance and receive a single monthly invoice.
- Accounting for balance top-ups and invoicesHow to record the accounting documents from Shipmondo.
- Invoices, credit notes and account statementsHere you can find your invoices, credit notes, and account statements.
- FAQ: Shipmondo’s subscription plansFind answers to the most common questions about Shipmondo’s subscription plans.
Custom domain
Information and guide to help you set up custom domains for personal e-mails and return portals.
- Set up DNS records for custom domainsWe have created a series of guides for different DNS providers that you can follow when setting up custom domains for Personal Messages and Return Portal respectively.
- Set up DNS records in Simply.comThe following is a guide to setting up DNS records in Simply.com when you are creating custom domains in Shipmondo.
- Set up DNS records in one.comThe following is a guide to setting up DNS records in one.com when you are setting up custom domains in Shipmondo.
- Set up DNS records in CloudflareThe following is a guide to setting up DNS records in Cloudflare when you are creating custom domains in Shipmondo.
- Set up DNS records in WannafindThe following is a guide to setting up DNS records in Wannafind when you are setting up your own domain in Shipmondo.