We’ve gathered the most frequently asked questions related to Shipmondo’s subscription plans.
If you have questions not featured in this article, please feel free to contact us. Then we’ll be happy to help.
1. Which plan suits us best?
We’ve created a guide to help you choose the plan that best fits your needs.
2. Can we upgrade or downgrade later?
Yes!
Choose the plan that makes sense for you. If your needs change, you can easily upgrade or downgrade directly from your Shipmondo account.
If you choose monthly billing, you can downgrade from month to month – meaning there’s no commitment beyond the current month.
If you choose to upgrade and want access to more features, the change will take effect immediately.
3. How long are we committed to our chosen subscription plan?
When you choose a paid subscription plan, it runs for the selected period - whether that’s annual or monthly.
With monthly billing, you can downgrade month-to-month. There’s no binding commitment beyond the current month.
For annual billing, you can downgrade at any time, but the change will only take effect at the end of your yearly period.
If you wish to upgrade and get access to even more benefits, the new plan and features become active right away.
4. Can we print shipping labels on Shipmondo Free?
Yes, you can generate and download shipping labels and other documents, which you can then print manually.
If you want to use the Shipmondo Print Client and automate label/document printing as part of your workflow, you’ll need either the Shipmondo Essentials or Pro plan.
5. Can we use our own carrier agreement on Shipmondo Free?
No.
Using your own carrier agreement requires either Shipmondo Essentials or Pro.
These plans also give you access to extra features like our Print Client, Order Management, user management, and more - all of which can streamline your shipping operations. See all features and pricing.
If you only want to use our built-in shipping rates, you can do so with Shipmondo Free.
Create a free Shipmondo account to explore options and prices.
6. How can we ensure that our Shipmondo account is compatible when downgrading?
Depending on your current setup and the subscription plan you choose, you may need to remove carrier agreements, integrations, or staff accounts to make your account compatible.
You’ll be notified at the top under Billing if there are changes required for the plan change to take effect when downgrading.
Please note that you may lose access to certain features if you downgrade, such as the Shipmondo Print Client and Shipmondo Analytics. See full list of features here.
7. When do we need to pay?
You can start by creating a free Shipmondo account. All new accounts begin on the Shipmondo Free plan with no upfront payment required.
When you're ready to unlock more features, you can upgrade to Shipmondo Essentials or Shipmondo Pro directly from your account. Your subscription will be billed in advance and payment is required at the time of plan selection.
Read more about subscription billing.
8. Can we get a discount?
Our pricing model is transparent. We offer built-in discounts on label bookings by automatically applying volume discounts when you use your own carrier agreements. The more labels you book, the lower your price per label. Read more about label discounts.
If you choose annual billing, you’ll also receive a 20% discount on the subscription price and the one-time setup fee for your own carrier agreements.
We’ve developed a pricing calculator to estimate your monthly costs with Shipmondo when using your own carrier agreements. Note that this is only an estimate, as charges are based on actual usage.