This article explains how billing of paid subscriptions in Shipmondo works. It accounts for Shipmondo Essentials and Shipmondo Pro.
If you have any doubts about which plan fits your business best, or if you're looking for a free plan, click here to see the full feature list.
Subscription period
Your subscription period begins on the day you activate a paid plan. This date will become your fixed billing date going forward.
You can choose to pay either monthly or annually and switch between billing periods at any time before your next renewal.
Learn more about how to upgrade or downgrade your subscription plan, and how to change your billing period here.
Billing
Your Shipmondo subscription is always billed in advance.
Monthly subscriptions are billed on the same date each month, based on the day you first activated a paid plan.
Annual subscriptions are billed on the same date each year.
Billing When Changing Plans
Upgrading your plan
When you upgrade your plan, the change takes effect immediately, so you can start using the new features right away for example, adding more shipping agreements and integrations.
Your current billing date stays the same, and you’ll only be charged the price difference for the remaining time in your current billing period. This difference is calculated based on the number of days left in your billing period.
The new subscription price will be included on your next invoice.
Downgrading your plan
If you downgrade your plan, the change will take effect on your next renewal date. Until then, you'll continue to have access to all the features of your current plan.
Learn more about changing your subscription plan and billing frequency here.
Billing of usage
Your usage of labels will be paid continuously from the balance on your Shipmondo account. You only pay for the labels you actually book.
You will automatically get a volume discount based on your monthly usage of labels booked on own shipping agreements. The label price will decrease as your usage increases.
If you choose annual subscription billing, your label usage and discount will still be calculated monthly based on your fixed monthly billing date.
Each month, you’ll receive an invoice with an overview of your label usage.
Read more about how your label price is calculated here.
If a payment or plan change fails
We understand how essential Shipmondo is to your daily operations.
If a payment fails, your account is incompatible with a plan change, or another issue occurs, you’ll have a 5-day grace period to resolve the issue.
During this time, you’ll retain full access to your subscription, giving you time to fix any problems and ensure a smooth renewal.
If you need assistance, our Customer Success Team is ready to help.
If the issue isn’t resolved before the end of the grace period, your account will be locked.