If an order has to be canceled due to e.g. wrong purchase by the customer, sold out item etc., then this can be done directly in Shipmondo.

When an order is canceled in Shipmondo, it will automatically be canceled on your webshop as well.

Canceling an order through Shipmondo is supported for the following webshop platforms:

1. Once you've opened the order that you wish to cancel, click on the three dots in the right corner and then click on Cancel.

2. Enter a comment and click on Save.

3. Your order has now been canceled and an order status update has been sent to your webshop. Comments you have written will also appear under Events.