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Display Methods of Return Portal
Display Methods of Return Portal

You can display your Shipmondo Return Portal on your website or webshop in three ways, directing your customers to your return page.

Tea Krestine Johansen avatar
Written by Tea Krestine Johansen
Updated over a week ago

You can guide your customers directly to your Shipmondo Return Portal from your website or webshop, either under your terms of use or from a dedicated return page.

There are three different methods for referring your customers to your Return Portal, whether you're using Shipmondo Return Portal Basic or Return Management.

Method 1: Referral by Link

You can easily and simply refer your customers to your returns portal with a link that opens the returns portal in a new tab.

You can link to your Return Portal on a button or a word that you implement in your terms and conditions or as part of your return policy.

Example of text:

If you want to return one or more items, you can purchase shipping and receive a shipping label via our Return Portal, which you can find here.

Method 2: Pop-up Window

Using the pop-up method allows your customers to remain on your website/webshop. Your return portal will pop-up when the customer clicks the link.

To implement the pop-up solution you need to add some code to your site. Remember to replace https://return.shipmondo.com/returnmanagement with the link to your own return portal:

<script charset="UTF-8" src="https://plugins.shipmondo.com/returnportal.js" type="text/javascript"></script>
<a href="javascript:void(0)" onclick="openReturnportal( 'https://return.shipmondo.com/returnmanagement' );">Open Return Portal</a>

Method 3: Responsive Iframe

When you choose this method, your return portal is integrated into your website as an embedded element.

With the iframe solution, your customer remains on your website/webshop throughout the entire process.

This solution is responsive and adapts to different screen sizes and devices.


To implement the iframe solution, a bit of code needs to be added to your site. Remember, you need to replace https://return.shipmondo.com/returnmanagement with the link to your own return portal:

<script charset="UTF-8" src="https://plugins.shipmondo.com/returnportal.js" type="text/javascript"></script>

<div class="shipmondo-iframe" data-url="https://return.shipmondo.com/returnmanagement"></div>

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