You can guide your customers directly to your Shipmondo Return Portal from your website or webshop, either under your terms of use or from a dedicated return page.

There are three different methods for referring your customers to your Return Portal, whether you're using Shipmondo Return Portal Basic or Return Management.

You can easily and simply refer your customers to your returns portal with a link that opens the returns portal in a new tab.

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You can link to your Return Portal on a button or a word that you implement in your terms and conditions or as part of your return policy.

Example of text:

Using the pop-up method allows your customers to remain on your website/webshop. Your return portal will pop-up when the customer clicks the link.
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To implement the pop-up solution you need to add some code to your site. Remember to replace https://return.shipmondo.com/returnmanagement with the link to your own return portal:

When you choose this method, your return portal is integrated into your website as an embedded element.

With the iframe solution, your customer remains on your website/webshop throughout the entire process.

This solution is responsive and adapts to different screen sizes and devices.

To implement the iframe solution, a bit of code needs to be added to your site. Remember, you need to replace https://return.shipmondo.com/returnmanagement with the link to your own return portal: