When you create shipments for your packages, they are by default always covered by insurance up to a certain sum, depending on which carrier you use for your shipments.

Through Shipmondo you have the opportunity to purchase extended insurance for your package so that the insurance sum is increased to be more than the carrier’s standard insurance.

The insurance is purchased per package label and can be selected when you book freight for your shipment. You can select insurance under Additional services when you create shipments.

Click the button below, to collect our terms and conditions for extended package insurance.

With extended package insurance, you can increase the insurance sum on your package to up to 2,700 EUR, depending on the carrier you have chosen to use. That way, you increase the insurance sum, and secure your shipment, in the event of an accident.

If you are shipping packages with a high content value, it can be a good idea to purchase extra insurance.

Note! The total value of your package must not exceed the insurance sum.

The insurance is calculated from several criteria, which you can read about in our insurance terms and conditions.

Shipmondo’s insurance covers general commodities and electronic products (not including mobile phones).

The insurance does not cover shipments containing used products and goods purchased through private individuals, as well as the following product categories:

Below, you will find a list of the different carriers for each of the Scandinavian countries, from whom extended package insurance can be purchased, as well as the different insurance sums that are offered for the carrier concerned.

For Danish shipments expanded package insurance can be added to shipments to most of Europe.

The price of the expanded insurance may vary depending on the destination country of the package and the carrier. If you want to check the price of expanded package insurance for your shipment, you can find the final price on your Shipmondo account under Additional services when you create shipment.

Extended package insurance can be purchased for domestic shipments in Sweden and Norway.

We have made it easy for you to fill out a claim form. If you are in the unfortunate position of having to make a claim, the claim must be made directly to the concerned carrier, who has handled your package.

To obtain coverage from extended package insurance from Shipmondo, there are two conditions, which must be met:

If the carrier admits the claim/compensation, the package will automatically be covered by Shipmondo’s extended package insurance, as long as the general terms and condition for extended package insurance are complied with.

After you have received approval for your claim from the carrier, you should make sure to forward the case to Shipmondo's support via email.

Find our contact information here.