When you look at the overview over booked shipments (under Shipments > Booked), you'll be able to see that all shipments have a color indicator to the left.
- None: No registered data regarding this shipment.
- Blue (In transit): The shipment has been scanned and is on its way.
- Yellow (Delayed/Unclaimed): There might be a delay, e.g. longer transit time or the shipment has been ready for pick-up for some time.
- Red (Problem): There might be an issue with the shipment, e.g. delivery might be taking a bit too long, the shipment hasn't been picked up for a longer period of time og might be on its way back to the sender.
- Green (Delivered): The shipment has been delivered/picked up by the receiver.
Filters for a quick overview
There are two standard filters on the shipment page:
Switch between tabs to get a quick look at the shipments with e.g. issues.
You can always customize these filters and create your own. Click here to find more info about the filtering possibilities.
Managing shipments with problems
Use your knowledge about the shipment status to provide a proactive customer service.
If there are unclaimed packages at a parcelshop, you can contact your customers and inform them about it. This way you also save many on return postage for unclaimed parcels.
For shipments with issues, we recommend that you start by looking at the tracking information and then contact the carrier to inquire about the cause for the delay. This way you can assist in getting your packages delivered to your customers.
If you open shipment details for one of your shipments, you'll be able to see when the last status update has taken place.
If need be, you can also manually change the status of your shipment by clicking on Mark as delivered. This feature can be used in case you can see that the shipment is marked red but the issue's been solved directly with the carrier.
Shipment monitoring supported for following carriers
Shipment monitoring is currently supported for domestic (Danish) shipments and for the following carriers:
- Danske Fragtmænd