Use Shipmondo's freight agreement with UPS to ship parcels worldwide.
Choosing UPS as your carrier in Shipmondo means you automatically accept UPS' terms and conditions of service, which you can find here.
It is important that you ensure your shipments comply with UPS guidelines when you purchase freight through Shipmondo's freight agreement.
Read about the different package types offered through Shipmondo's shipping agreement with UPS in the guide below.
Freight products
You can book UPS shipments to a number of countries through Shipmondo, without needing a direct freight agreement with the carrier.
It is important that you comply with the permitted measurements when you make shipments with UPS, and that the entered dimensions are as precise as possible, so the price of the shipment can be calculated accurately.
Below, you can read about the different parcel shipments that are supported through Shipmondo’s freight agreement with UPS. Shipmondo's agreement does not currently support pallet shipments.
Note! All the freight products mentioned below apply for delivery to business addresses only. However, it is possible to select the Residential service for delivery to private addresses. Otherwise a residential surcharge will be charged upon delivery. Read more about it in the guide UPS surcharge overview.
Express
UPS Express is an ideal product for urgent shipments. Expected delivery times for UPS Express shipments to most business addresses and areas are as follows:
Denmark: 1 business day, before 10.30
Europe: 1 business day, before 10.30 or 12.00
USA and Canada: 1-2 business days, before 10.30, 12.00 or 14.00
Asia: within 2-3 business days, before 12.00 or 14.00
Express Saver
UPS Express Saver is a freight product which is offered to more than 200 countries and areas, with expected delivery on the next business day. This is offered throughout Europe. For the rest of the world, a fast delivery is expected with this service.
When booking in Shipmondo, you can choose between Express Saver and Express Saver Access Point, depending on whether the shipment needs to be delivered directly to the address or if the customer needs to collect the parcel at a UPS Access Point.
Standard
UPS Standard is an affordable freight product for less urgent shipments to destinations within Europe.
When booking in Shipmondo, you can choose between Standard and Standard Access Point, depending on whether the shipment needs to be delivered directly to the address or if the customer needs to collect the parcel at a UPS Access Point.
Expedited
UPS Expedited is an affordable freight product for less urgent shipments to destinations outside of Europe, and is offered to more than 200 countries and territories.
Customs and VAT for shipments outside the EU
When goods are shipped between the EU and non-EU countries, they may be subject to customs duties and import VAT in the received country. As a rule, the receiver pays both customs duties and VAT in the destination country, unless you specify during shipment creation that you will cover these costs.
Difference between DAP and DDP
DAP – Delivered at Place
If you select DAP term of trade when booking a shipment through Shipmondo’s freight agreement, any customs and import VAT will be billed to the customer/receiver.
Note! If the receiver refuses to pay and rejects the package, the invoice for customs expenses and the import VAT in the receiver country will be forwarded to you as the sender. This applies even if the package is returned, and the sales has been canceled.
DDP – Delivered Duty Paid
If you select the DDP term of trade when booking a shipment through Shipmondo’s freight agreement, both the customs and import VAT will be billed to you as the sender, allowing the customer to receive the package without delays or additional costs.
Pro tip: Consider calculating and charging import costs to the customer/receiver in advance, for example, at the point of sale. Consult your accountant or a customs expert to determine what works best for your business and your customers’ needs.
Customs and pro forma invoice
UPS supports electronic exchange of customs information to some recipient countries. When this is the case, you do not need to physically attach customs documents to the shipment.
If electronic exchange of customs documents is not supported, copies of pro forma invoices will be created. After you have created the shipment, you need to ensure that the copies are printed and placed in a plastic pocket that is attached to the outside of the parcel.
It is important that all customs documents be filled out correctly.
Pro tip: Use automatic completion of customs documents, and save time on filling out the customs declaration.
Parcel measurements
The dimensions below are valid for single-piece shipments only.
It is important that the weight and dimensions of the shipment are in compliance with the requirements of the carrier. If you send parcels that do not comply with the below requirements, it may incur a surcharge. UPS reserves the right to return the parcel with no refund of the freight charges.
Length + circ. | Max. length | Max. weight |
400 cm* | 274 cm | 70 kg |
* Please note that a surcharge will be applied for a Large package, as described in UPS surcharge overview.
UPS' invoicing is based on either physical or volumetric weight, depending on whichever value is the highest. See how to calculate volumetric weight for UPS parcels here.
Packaging requirements
The content must be packaged appropriately and be able to withstand road transport by tarpaulin-covered trucks.
It is the responsibility of the sender to ensure that a parcel is packaged in a way that ensures that the contents are adequately protected. Furthermore, the sender must ensure that the packaging of the shipment cannot cause damage to other parcels, UPS, or a third party.
You can read more about UPS’s guidelines for appropriate packaging of parcels here.
Preparation of shipment and dispatch
A shipping label must always be securely applied to the package.
When you ship packages with UPS, you have the option to either hand in the packages to a UPS Access Point or you can book pickups.
Hand-ins
If you wish to hand-in the packages yourself, you can find the nearest pick-up and drop-off points here.
Pick-ups
Depending on your location, there might be different cut-offs for scheduling a same day pickup. To ensure that the package can be picked up on the same day, make sure to place the pickup order before 1:00 PM.
Pick-up of your shipment is electronically booked from your Shipmondo account.
When your shipments are being picked up, it's important to make sure that the driver signs your End of Day list. You can easily print this list from your Shipmondo account. This serves as your evidence that the shipment has been transferred to the carrier and can be crucial in the event of a possible loss claim.
It is important that the shipment is ready for pick-up, when UPS arrives to collect the package.
Note! An additional pickup fee applies when collecting packages for shipments within the EU.
Prohibited items
UPS shipments through Shipmondo's freight agreement may not include dangerous goods, nor items such as: fur coats, weapons, live animals, money, or transferable papers.
You can see a complete list of prohibited items on UPS’s website here.
It is the responsibility of the sender to ensure that the requirements, conditions and laws of each given receiver country are complied with.
Shipments can be subject to inspection, which may delay delivery. This may be required by customs authorities or representatives from other authorities.
Additional services and surcharges
When you book shipments with UPS, there are a number of additional service fees that may be imposed on your shipment. That is, for example, if your shipment does not meet the carrier's requirements or requires special handling by the carrier for other reasons.
Therefore it is important that you read and familiarize yourself with the different additional services.