All Collections
Practical information
DHL Express
DHL Express - Parcel types and requirements
DHL Express - Parcel types and requirements

It's important that you make sure your shipments are compliant with size and packaging requirements when using DHL Express' services.

Jelena Hansen avatar
Written by Jelena Hansen
Updated over a week ago

Shipping products

There are different types of DHL Express services (shipping products) for worldwide shipping that you can book through Shipmondo.

We offer transport of both parcels and pallets through our fright agreement with DHL Express. Furthermore, pick-up of parcels / goods at your address is included in the shipping price.

DHL Express Worldwide

DHL Express Worldwide is a product you can use in case you need a door-to-door delivery within the next possible working day.

The product is convenient for time-critical international shipments and can be used for both single and multi-package shipments, as well as pallets.

DHL Economy Select

DHL Economy Select is an affordable and efficient product that you can use if you need door-to-door delivery within a specified number of days.

The product is convenient for less urgent and typically heavier international shipments. It can be used for both single and multi-package shipments, as well as pallets.

Weight and dimensions

DHL Express shipments may consist of one or more packages.

It's important that your shipment complies with the maximum dimensions and weight.

Max. size

Max. weight (parcel)

Max. weight (pallet)

120 x 80 x 80 cm

70 kg*

1.000 kg

* Max. weight (parcel) for Express 9:00 is 30 kg.

If a parcel weighs under 20 kg, it's important that it can be handled by one person.

If it weighs over 20 kg, then you're required to place it on a pallet. Pallet exchange is not possible in this case and you can't get it back as DHL Express uses it throughout the entire delivery.

Find more info in the guide on DHL's additional services and surcharges.

Prohibited content

DHL Express shipments must not contain valuable jewelry and watches, securities, irreplaceable items, pornography, pirated goods, animals, illegal furs, plants, human remains or ashes, weapons, ammunition, drugs, liquids, hazardous goods (under IATA and ADR rules). Additional restrictions may occur and are not limited to the laws of some countries. DHL Express Terms and Conditions apply, please read more here.

As a sender, it is your responsibility to ensure that the content of your shipment is acceptable and compliant with the laws and regulations of both the sender and receiver country.

If you're unsure whether your goods can be transported or if there are any restrictions content-wise, please contact DHL Express' Customer Service at +45 70 345 345.

Packaging requirements

It's your responsibility as a sender to provide adequate and secure packaging, which can be loaded with other goods and withstand road transport in tarpaulin-covered trucks. Secure packaging allows for stacking, helps to withstand shocks, pressure and vibrations/shaking during transportation and storage. Proper robust packaging prevents the package from causing damage to other shipments, DHL Express or third parties.

The contents must be packaged in such a way that it can be loaded with other goods and can withstand road transport in tarpaulin-covered trucks. Pallets and cargo must be able to withstand handling by truck.

Click here for DHL Express' guide on secure packaging.

Prepare your shipment and book pick-up

A shipping label must be provided for and applied to each package.
Remember to fill out and enclose a proforma or a commercial invoice if you're sending to a destination that requires customs clearance (a non-EU country).

When your shipments are being picked up, it's important to make sure that the driver signs your End of Day list. You can easily print this list from your Shipmondo account. This serves as your evidence that the shipment has been transferred to the carrier and can be crucial in the event of a possible loss claim.

DHL Express can pick up shipments at any addresses located on an island connected to the mainland Denmark by a bridge.

Book your pick-up electronically through your Shipmondo account. Pick-ups can take place on all weekdays (weekends and public holidays excluded).

If a shipment and pick-up are booked before 10am, the pick-up can take place on the same day. It is important that the shipment/parcel(s) are ready for pick-up when DHL Express arrives.

Additional services and surcharges

When you book shipments with DHL Express, there are a number of additional service fees that may be imposed on your shipment. That is, for example, if your shipment does not meet the carrier's requirements or requires special handling by the carrier for other reasons.

Therefore it is important that you read and familiarize yourself with the different additional services.

DHL Express' additional terms and conditions

DHL Express offers worldwide shipping.

However, be aware that DHL Express only offers business delivery in Russia.

Click here to read more about DHL Express' Terms and Conditions, including customs clearance, transport insurance, circumstances beyond DHL's control and sender's warranties.

Did this answer your question?