There's a number of additional charges for extraordinary activities you might get invoiced for when using PostNord's service. It's therefore important that you read and become acquainted with them.
Read more about freight difference here.
Special handling (non-conveyable consignments)
Shipments that require special (manual) handling are shipments that cannot be transported by the conveyor belts in PostNord's automatic sorting systems because of their size, form or outer packaging. These are either sorted manually in depots and distribution hubs, or can even be rejected and sent back to the sender.
If PostNord chooses to handle a non-conveyable shipment manually, it will incur a special handling surcharge.
Read more about PostNord's safe packaging and conveyable shipments in this guide for safe parcel dispatch.
Shipments above 115 cm and/or 60x60 cm
If at least one of the sides of your shipment exceeds 115 cm and/or 60x60 cm, an additional special handling surcharge will incur, since shipments above these sizes cannot be transported by the conveyor belts in PostNord's automatic sorting systems.
The surcharge for special handling is DKK 30.00 excl. VAT.
NB! The surcharge will increase on packages from 1 January 2022 to DKK 40.00 excl. VAT.
Oversize 175 cm
If at least one of the sides of your shipment exceeds 175 cm, an additional oversize fee of DKK 90.00 excl. VAT will be issued by PostNord.
NB! The surcharge will increase on packages from 1 January 2022 to DKK 120.00 excl. VAT.
Exceeding maximum weight
In case your parcel's maximum weight exceeds the maximum Shipmondo supports for PostNord shipments, one of the following two things might happen:
1) Your shipment is accepted by PostNord
PostNord handles and delivers your shipment and you'll be charged according to the following:
The base price of the shipment is set to the maximum price of any Shipmondo shipment for that product. A charge of DKK 10.00 excl. VAT will be applied per kg exceeding the maximum weight, up to the maximum weight of 50 kg. After this a charge of DKK 6.00 excl. VAT will be applied per kg, up to the shipment's total weight.
The base price of the shipment is set to the maximum price of any Shipmondo shipment for that product. A charge of DKK 20.00 excl. VAT will be applied per kg exceeding the maximum weight, up to the maximum weight of 50 kg. After this a charge of DKK 9.00 excl. VAT will be applied per kg, up to the shipment's total weight.
2) Your shipment is rejected ny PostNord
PostNord rejects your shipment and it is returned to you at your own expense.
In both cases a handling fee of DKK 75.00 excl. VAT will be charged, in addition to the above surcharges.
Significantly exceeding physical weight
If your shipment exceeds the maximum weight and / or dimensions significantly, you risk it being handled as a groupage / pallet and you'll be charged for the price difference up to PostNord's applicable groupage / pallet prices.
Surcharge for island delivery is charged according to PostNord's applicable rates.
If a parcel is not picked up in time or if it doesn't comply with carrier's requirements etc. and is returned to the sender for this reason, the cost of the return will be charged to the sender. The price of the return shipment is the same as the price of the original shipment.