Set up a Return Portal with your own logo and identity. Make it easy for your customers to pay for return shipping, download return slips and send their purchased items back to you.

You can decide the price for your returns yourself or choose to offer free return shipping to your customers.

The price you'll be invoiced is the actual cost of the return shipment, which, in most cases, is the same as a regular shipment.

If your customer has paid less than what the actual return shipment costs (after the parcel has been weighed by the carrier), this difference will be charged through your Shipmondo account. 

This gives you the flexibility of splitting the return costs with your customers the way you see fit.

Return costs (a calculation example)

Let's say that you've decided that your customers should pay 50,00 SEK (40,00 SEK excl. VAT) for their returns, and chosen PostNord as carrier.

The customer sends an order back to you and it weighs 1,5 kg.

If the actual price for this return shipment is 67,50 SEK (54,00 SEK excl. VAT), then you'd be invoiced the price difference of:
67,50 - 50,00 = 17,50 SEK incl. VAT

Had you set your return shipment price to be 67,50 SEK, then you wouldn't have received any additional charges for your return shipment.

It is also possible to use your own freight agreement on your Shipmondo Return Portal.

When using own freight agreement, the customer's price is locked to 0,00 SEK. This means that you can't decide on the return price yourself, because the billing for the actual shipment is not happening through our service, but is settled between you and your carrier.

How to set up your Return Portal

Go to Settings > Return Portal and click on the Plus-button (+) in the bottom right corner.
Follow the onscreen instructions to set up your Return Portal.


Select/create a specific shipment template for your return shipments. Shipment templates are being used to define which carrier and product should be used on your Return Portal, as well as whether the return shipment should be sent to your company address or a service point.

To use your own freight agreement on the Return Portal, choose your agreement number in the dropdown Shipping agreement that will be visible on your shipment template (if you have your own freight agreement activated on your Shipmondo account).

N.B. We recommend that you create a new (separate) shipment template to be used exclusively on your Return Portal. That way, your setup will be independent of the rest of the shipment templates in your Shipmondo account, used for outgoing shipments. This is especially relevant in order for you to be able to minimize the risk of errors in setup.

Click here to read more about shipment templates.

It is also under General that you should select the sender country, language, currency and set the price that your customers will be charged for their return shipments. Return Portal supports Danish return shipments, as well as international returns.

Click here to see the overview of countries, carriers and products supported through Shipmondo Return Portal.

In addition, you can personalize your Return Portal even more by uploading your own company logo and attaching the return slip that your customers need to print, fill out and enclose with their return.

Max. size for company logo:

Width: 320 px

Height: 80 px


Define the return address to be used when creating of your return shipments.

N.B. If you choose your returns to be delivered to a service point, you'll be able to define which one in this step as well.

Front page

Define the text that will be displayed on the front page of your Return Portal. You can customize the text to match the message you wish to convey to your customers.


Define the text that will be displayed on the receipt page of your Return Portal. Customize the content depending on whether a payment has been made or not.


Define the text that will be sent to your customers by e-mail. This is the e-mail containing the receipt, the shipping label and maybe the return slip, if you've chosen to use this one on your Return Portal.

After you've been through the above, click on the Create button to activate your Return Portal. You'll find the link to your Return Portal under General > Return portal name.

Should you have the need to test the entire flow in order to see what the Return Portal would look like to your customers, you can use the test-view function. This view allows you to perform a test purchase without actually having to pay for your return shipment.
You can open the test view by clicking on the icon with three vertical dots under More, in your Return Portals-overview.

How to refer your customers to your Return Portal

You can refer to your Return Portal from your Terms and Conditions or from a separate return page on your website or webshop.

There are two ways you can refer your customers to your Return Portal.

The easiest way to refer to your Return Portal is link to it from your website / webshop.

Example link: Visit our Return Portal

Method 2: Pop-up

Using the pop-up solution, makes your customer remain on your website / webshop.

Your Return Portal will pop up when the customer clicks on your link.

To implement the pop-up solution, you need to add a bit of code to your site (remember to replace with the link to your actual Return Portal):

<script charset="UTF-8" src="" type="text/javascript"></script>
<a href="#" onclick="openReturnportal( '' );">Open Return Portal</a>

An example of a pop-up can be seen on this demo page.

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