Skip to main content
All CollectionsShipmondo Return Portal
Return Portal: Setup of QR Codes
Return Portal: Setup of QR Codes

Offer your customers to hand in return packages with a QR code.

Tea Krestine Johansen avatar
Written by Tea Krestine Johansen
Updated over a week ago

If you are using the Shipmondo Return Portal, you can offer your customers in Denmark the option to hand in a return parcel with no need to print a label - they simply use a QR code.

When your customer creates a return on your Return Portal, they will receive the QR-code by email. They can then go to the nearest parcel-shop/service point and show the email with the QR code, which then will be scanned. When the QR code has been scanned, a shipping label will be printed and placed correctly on the parcel.

The following freight products supports QR codes:

  • GLS Shop Return Service

    • from Denmark to Denmark

  • PostNord Return Drop Off

    • from Denmark, Norway and Sweden to Denmark

    • from Denmark, Norway and Sweden to Finland*

    • from Denmark and Sweden to Sweden*

    • from Norway to Norway

* Requires a direct freight agreement with PostNord in the respective receiver countries.

Step 1 - Set up shipment template

Create a shipment template with one of the freight products that supports QR-codes or edit an already existing template.

Select “Add QR code” under Additional services on the shipment template.

Step 2 - Add the shipment template to your return methods

Add the shipment template from Step 1 to your Return method on your Return Portal, if it hasn’t been added already. You can read more about the creation and set up of a Return Portal here.

Now, the customers who create a return shipment through your Return Portal, will receive an email containing both a QR code and a return label. It is up to your customer to decide which to use, either print the label and attach it to the parcel or use the QR code.

Note! The QR code will not be displayed on the Return Portal.

Step 3 (Optional) - Customize personalized messages: Inform your customer about QR codes

Your customer will receive an email with the return label, and possibly a return slip, and/or QR-code, if you have selected this in the configuration of your Return Portal.

You can customize the text of the email that is being sent to the customer, and describe the option of using the QR-code when handing in the return package.

To set up personalized messages, go to: Return portal: Shipment - or read more about the setup of personalized messages.

Did this answer your question?