Shipping products

There are different types of PostNord services (shipping products) that you can purchase and book through Shipmondo.

MyPack Collect

PostNord MyPack Collect is an affordable and efficient product that you can use if you wish to send packages to private recipients through post offices and PostNord lockers.
If you're running a webshop, use Shipmondo's shipping modules for free and give your customers the chance to choose their desired pick-up point themselves.

MyPack Home

PostNord MyPack Home is a product that you can use to have parcels delivered to your customers' home address.
This delivery method is especially convenient if your shipments weigh a bit more, because your customers won't have to think about using any extra resources in order to transport their parcel home from e.g. a post office or a PostNord locker.


PostNord Parcel can be used to deliver parcels to those customers who wish to have their purchase delivered to their place of work.
Use PostNord Parcel and cater to the needs of both your business and private customers.

Return Drop Off

PostNord Return Drop Off is an easy and convenient way for your customers to return a parcel to you by simply dropping it off at a nearest post office or a PostNord locker.
The only requirement for using Shop Return is that your return address is a business address.

Expected delivery time

Expected delivery time within Denmark is 1-2 working days.

Drop off of PostNord shipments

PostNord has approx. 1.600 service points a Denmark. Click here to find the closest post office or a PostNord locker.

Weight and dimensions

It's important that your shipment complies with the maximum dimensions and weight.

N.B. There's an additional special handling fee for any PostNord parcel that has at least one of the sides that exceeds 115 cm and/or 60x60 cm. Find more info under Surcharges / prices for extraordinary activities below.

Min. dimensions for a PostNord parcel are 1,5 x 9 x 14 cm.

PostNord invoicing is otherwise based on the physical weight of the shipment, so long as it complies with the the above measurements.

An oversize fee might be charged if your shipment doesn't comply with the above measurements. In this case you risk the shipment to be handled as a part- or a full load or even a pallet, regardless of whether it's a domestic or an international shipment. You will therefore be charged the price difference up to PostNord 'applicable rates for this.

Special rules for MyPack Collect

Maximum weight for a MyPack Collect is 20 kg of physical weight. 

Special rules for Return Drop Off

Maximum length for a Return Drop Off shipment from Scandinavia is 150 cm and 100 cm from EU-countries and Switzerland.

Maximum weight for all parcels to and from abroad is 20 kg of physical weight.

N.B. PostNord parcels that weigh above 20 kg, may not be dropped off at a regular post office/parcel shop. They must be handed in at a PostNord business dropped off point.

Insurance and compensation for damaged og lost shipment

PostNord MyPack shipments are insured for up to DKK 4.800 of the cost price.

For info about PostNord's insurance and compensation go to their website, or contact their customer care for business customers.

Packaging requirements and conveyable shipments

There's a number of requirements you must comply with to ensure that your packaging is suited for parcel distribution with PostNord Denmark.

It's your responsibility as a sender to provide adequate and secure packaging, which will ensure that your shipment is eligible for compensation in case any damage is caused during shipping.

In addition, it is important that your shipment is system compliant, meaning suitable for machine sorting and can be stacked in PostNord vans during transport.

Read more about PostNord's instructions for safe and system compliant packaging in this guide for secure packaging.

Surcharges / prices for extraordinary activities

There is a number of additional charges for extraordinary activities you might get invoiced for when using PostNord service. It is important that you read and become acquainted with these, which you can do by reading this overview over additional charges / prices for extraordinary activities.

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