Shipping products

There are different types of PostNord services (shipping products) that you can purchase and book through Shipmondo.

MyPack Collect

PostNord MyPack Collect is an affordable and efficient product that you can use if you wish to send packages to private recipients through post offices and PostNord lockers.
If you're running a webshop, use Shipmondo's shipping modules for free and give your customers the chance to choose their desired pick-up point themselves.

It's important that your shipment complies with the maximum dimensions and weight for PostNord MyPack Collect:

Max. dim./weight

Denmark, Sweden, Norway and Finland

Germany, Belgium, Netherlands, Luxembourg, Austria, France, Estonia, Latvia, Lithuania and Spain

Length

150 cm*

100 cm

Length + circumference

300 cm

250 cm

Weight

20 kg

20 kg

* For surcharge for packages over 115 cm and/or 60x60 cm, see under Surcharges / prices for extraordinary activities.

MyPack Home

PostNord MyPack Home is a product that you can use to have parcels delivered to your customers' home address.
This delivery method is especially convenient if your shipments weigh a bit more, because your customers won't have to think about using any extra resources in order to transport their parcel home from e.g. a post office or a PostNord locker.

It's important that your shipment complies with the maximum dimensions and weight for PostNord MyPack Home:

Max. dim./weight

Denmark, Sweden, Norway and Finland

Iceland, The Faroe Islands and Greenland**

EU + Switzerland

Rest of the world

Length

175 cm*

150 cm*

175* cm

150 cm*

Length + circumference

300 cm

300 cm

300 cm

300 cm

Weight

35 kg

35 kg

31,5 kg

20 kg

* For surcharge for packages over 115 cm and/or 60x60 cm, see under Surcharges / prices for extraordinary activities.

** MyPack Home Economy packages to the Faroe Islands and Greenland may be up to 175 cm* long.

Parcel

PostNord Parcel can be used to deliver parcels to those customers who wish to have their purchase delivered to their place of work (delivery to a business address).

Use PostNord Parcel and cater to the needs of both your business and private customers.

It's important that your shipment complies with the maximum dimensions and weight for PostNord Parcel:

Max. dim./weight

Denmark, Sweden, Norway, Finland, The Faroe Islands and Greenland

Iceland

EU + Switzerland

Rest of the world

Length

175 cm*

150 cm*

175 cm*

150 cm*

Length + circumference

300 cm

300 cm

300 cm

300 cm

Weight

35 kg

35 kg

31,5 kg

20 kg

* For surcharge for packages over 115 cm and/or 60x60 cm, see under Surcharges / prices for extraordinary activities.

Return Drop Off

PostNord Return Drop Off is an easy and convenient way for your customers to return a parcel to you by simply dropping it off at a nearest post office or a PostNord locker.

The requirement for using Shop Return is that your return address is a business address.

It's important that your shipment complies with the maximum dimensions and weight for PostNord Return Drop Off, which is the same as for PostNord MyPack Collect.

Common info about PostNord package dimensions

Min. dimensions for a package sent via PostNord are 1,5 x 9 x 14 cm.

An oversize fee might be charged if your shipment doesn't comply with the above measurements. In this case you risk the shipment to be handled as a part- or a full load or even a pallet, regardless of whether it's a domestic or an international shipment. You will therefore be charged the price difference up to PostNord 'applicable rates for this.

N.B. PostNord parcels that weigh above 20 kg, may not be dropped off at a regular post office/parcel shop. They must be handed in at a PostNord business dropped off point.

Expected delivery time

Expected delivery time within Denmark is 1-2 working days.

Drop off of PostNord shipments

PostNord has approx. 1.600 service points a Denmark. Click here to find the closest post office or a PostNord locker.

Insurance and compensation for damaged og lost shipment

PostNord MyPack shipments are insured for up to DKK 4.800 of the cost price.

For info about PostNord's insurance and compensation go to their website, or contact their customer care for business customers.

Packaging requirements and conveyable shipments

There's a number of requirements you must comply with to ensure that your packaging is suited for parcel distribution with PostNord Denmark.

It's your responsibility as a sender to provide adequate and secure packaging, which will ensure that your shipment is eligible for compensation in case any damage is caused during shipping.

In addition, it is important that your shipment is system compliant, meaning suitable for machine sorting and can be stacked in PostNord vans during transport.

Read more about PostNord's instructions for safe and system compliant packaging in this guide for secure packaging.

Surcharges / prices for extraordinary activities

There is a number of additional charges for extraordinary activities you might get invoiced for when using PostNord service. It is important that you read and become acquainted with these, which you can do by reading this overview over additional charges / prices for extraordinary activities.

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