Shipping products
When you buy GLS shipments through Shipmondo, you can choose between several different shipping products.
ShopDelivery
GLS ShopDelivery is delivery to a GLS ParcelShop, where the recipient collects the parcel. It is a flexible delivery option for private recipients, and it is often used by webshops where the recipient wants to choose a pickup location.
If you run a webshop, you can use Shipmondo’s Delivery Checkout to let your customers choose the pickup location in checkout.
PrivateDelivery
GLS PrivateDelivery is home delivery to a private address.
This delivery option can be relevant if the recipient wants delivery directly to the door, or if you ship larger and heavier parcels where pickup at a ParcelShop is less convenient.
BusinessParcel and EuroBusinessParcel
GLS BusinessParcel is GLS’ standard product for delivery of parcels to a business address in Denmark.
GLS EuroBusinessParcel is used for delivery of business parcels within Europe.
Pick&ShipService
GLS Pick&ShipService is a service for pickup at a business address and delivery to another business address (a B2B product and cannot be used for shipments from or to private addresses).
Note! Neither the sender nor the recipient receives notifications, and for this type of shipment GLS typically picks up and delivers between 8:00 and 16:00 on weekdays (depending on area and route).
ShopReturn
GLS ShopReturn is used for returns where the parcel is handed in at a GLS ParcelShop and returned to a business address.
Transit time
For domestic GLS shipments, the expected transit time is generally the next working day, with certain exceptions.
Dropping off GLS shipments
GLS has a nationwide network of ParcelShops with around 1,800 drop-off and pickup points. Find GLS ParcelShops here.
Weight and dimensions
It is important that you comply with the allowed parcel dimensions and weight when shipping parcels through Shipmondo’s freight agreements.
Max. length | Max. width | Max. length + circ. | Max. weight |
200* cm | 80 cm | 300 cm | 20 kg |
*For ShopReturn, the max. length of a return parcel is 140 cm.
The minimum size for GLS parcels is 15 x 10 x 1 cm.
Note! It is not permitted to ship over 20 kg with GLS through Shipmondo’s agreement. Parcels over 20 kg will not be processed, but returned at the sender’s expense. In addition, a surcharge will be charged per kilo above 20 kg.
Billing
Domestic GLS shipments are typically billed by physical weight, as long as the shipment stays within the allowed dimensions.
For export, billing may be based on volumetric weight (dimensional weight) if the volumetric weight exceeds the physical weight.
Prohibited contents
GLS does not distribute or compensate shipments containing certain types of contents. Examples include:
dangerous goods (with certain exceptions)
live or dead animals
human remains
weapons and weapon replicas
ammunition or explosive items
perishable goods and dry ice
cash and securities
valuables (e.g., gemstones and works of art)
excise goods such as cigarettes, tobacco, and alcohol for delivery outside Denmark
goods that violate legislation or sanctions rules
For more detailed information, please refer to GLS’ general terms and conditions.
Insurance and compensation for damage and loss
GLS’ standard liability for domestic parcels is up to DKK 4,500 per parcel. In addition, GLS has terms for when and how compensation is calculated, and when no compensation is provided, for example in cases of incorrect packaging.
For more detailed information, please refer to GLS’ general terms and conditions.
Packaging requirements and system-compliant parcels
GLS requires parcels to be securely packaged and suitable for handling in their sorting and distribution systems. Parcels must be able to be handled in automatic sorting facilities and stacked in vehicles.
It is also a requirement that the parcel is labeled with only one correct label, and that the label is placed so it can be scanned.
Damage resulting from insufficient packaging is not compensated. Read more about GLS’ secure packaging and system-compliant parcels in our guide for secure packaging.
Surcharges and prices
When you book GLS shipments through Shipmondo’s freight agreement, surcharges may be applied, for example for oversize, alternative delivery, re-delivery, returns, or if the shipment requires special handling.
Such services may be subject to an additional fee. It is therefore important that you read and understand the different surcharges.