There's a number of additional charges for extraordinary activities you might get invoiced for when using GLS service. It's therefore important that you read and become acquainted with them.

Non-conveyable consignments

Non-conveyable shipments are shipments that cannot be transported by the conveyor belts in GLS' automatic sorting systems because of their size, form or outer packaging. These are either sorted manually in depots and distribution hubs, or can even be rejected and sent back to the sender.

If GLS chooses to handle a non-conveyable shipment manually, it will incur a surcharge of DKK 25.00 excl. VAT for a domestic shipment or DKK 50.00 excl. VAT for an international shipment.

Read more about GLS' safe packaging and conveyable shipments in this guide for safe parcel dispatch.

Exceeding maximum weight

In case your parcel's maximum weight exceeds the maximum Shipmondo supports for GLS shipments, this will incur the following surcharge:

  • Domestic shipments: DKK 25.00 excl. VAT per kg over the maximum weight.
  • International shipments: DKK 50.00 excl. VAT per kg over the maximum weight.

Redirection of business parcels

In case a business parcel (parcel to a business address) fails to be delivered during the first attempt, it will be redirected to a nearest GLS Parcel Shop.

This redirect will incur a surcharge for alternative delivery of DKK 50.00 excl. VAT per parcel.

It is therefore important that you ensure that the receiver address is designated as a business address by GLS (there's a registered company at the address) and that there's someone present to sign for the parcel at the address on workdays between 7 AM and 5 PM. Read more here and here.

Redirection of private parcels

In case a private parcel (parcel to a private address) fails to be delivered during the first attempt, it will be redirected to a nearest GLS Parcel Shop.

This redirect will not incur a surcharge.

Re-delivery

There might be situations when GLS, for various reasons, isn't able to redirect a parcel. This means that GLS will have to try and re-deliver the parcel to your receiver.

Re-delivery may also occur because of i.a. following reasons:

  • the receiver company is closed for holiday
  • error in the receiver address, which GLS has cleared at the depot or with the help of the sender
  • GLS not having access to the receiver's mailbox in order to advise on alternate delivery
  • the shipment is not suitable for delivery through GLS Parcels Shops (due to size, weight, packaging or content) etc.

Re-delivery incurs a surcharge which is the same as the price for the original shipment, thus doubling your original shipment cost.

GLS' general terms and conditions apply, please see here.

Unsuitable for Parcel Shop delivery

In case a parcel sent as a Shop Delivery parcel (delivery via GLS Parcel Shop) doesn't comply with GLS' requirements and needs special handling, it will incur a surcharge of DKK 100.00 excl. VAT.

A shipment is not suitable for delivery via GLS Parcel Shop if it i.a.:

  • exceeds GLS' maximum dimensions
  • contains hanging garments, unpacked goods or goods not suited for parcel distribution
  • contains hazardous goods
  • contains living or dead animals etc.

GLS' general terms and conditions apply, please see here.
GLS reserves the right to send such a shipment back at sender's expense.

Re-addressing

In case the address information of the recipient is incorrect and it requires GLS to manually enter and correct your booking information, it will incur a service charge of DKK 50.00 excl. VAT.

Island fee and export declaration to duty free areas/countries

Island fee

Delivery to the following destinations incurs an additional service charge: Corsica, The Isle of Man, The Channel Islands, The Shetland Islands, The Balearic Islands, The Canary Islands, Madeira, The Azores, Ceuta and Melilla and the charge is DKK 350.00 excl. VAT per parcel. For more info, please click here.

Export declaration to duty free areas/countries

If you ship to non-EU countries and duty free areas and if the value of your shipment exceeds DKK 7.500, an export declaration must be enclosed.
Send the invoice and the export declaration to export@gls-denmark.com.
Export incurs a service charge of DKK 100.00 excl. VAT.

Failure to cancel pickup for GLS Pick&Ship and Pick&Return shipments

Failure to cancel pickup when canceling GLS Pick&Ship and Pick&Return shipments will incur a surcharge of DKK 45.00 excl. VAT.

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