Shipmondo's order management makes it possible for you to automatically send a personalized notification to your customer in the form of an e-mail and/or an SMS message.
This way you can create your own message that is dynamic in the way that e.g. receiver name and tracking number are automatically merged into it, without you having to do any work.
Use personalized notification to increase customer loyalty
Personalized notification, whether sent by SMS or email, is a great opportunity for positive branding of your business.
This is where you have the chance to express your identity and give the customer a little extra to make them want to come back.
Customers are usually happy to receive the tracking number for their order, but a small personal greeting from the vendor, can also help in increasing customer loyalty.
Message types
There are different actions in Shipmondo that can initiate the activation of a personalized messages, and the triggers are as follows:
Invoice: Credit note created - A personalized message containing your customer's invoice is sent to your customer.
Invoice: Invoice created - A personalized message containing your customer's credit note is sent to your customer.
Order status: Packed - A personalized message is sent when an order changes its status to "Packed".
Order status: Picked up - A personalized message is sent when an order changes its status to "Picked up".
Order status: Processing - A personalized message is sent when an order changes its status to "Processing".
Order status: Ready for pickup - A personalized message is sent when an order changes its status to "Ready for pickup".
Order: Delivered by third party - Personalized message sent to your customer when you mark the order as Delivered by third party.
Order: Refund - A personalized message is sent when an order is fully or partially refunded.
Order: Return confirmed - A personalized message is sent when an order is confirmed to have been fully or partially processed.
Return portal: Shipment - Personalized message is sent to your customer when he/she has created a return shipment. The message contains the documents associated with the return shipment e.g. return label and return slip.
Return portal: Shipment delivered - Personal message is sent to your customer when you register that you have received the return order, to provide a status update regarding the return shipment.
Shipment: Created with service selected - A personalized message is sent upon creation of a shipment, if an additional service Personalized SMS/Email message is chosen beforehand.
Shipment: Reminder for unclaimed packages - A personalized message is sent when a shipment is marked as red due to being uncollected. This trigger requires Shipmondo to support shipment monitoring for the carrier.
Shipment: Return delivered - A personalized message is sent when an order is confirmed to have been fully or partially processed.
Example of a personal message
Here is an example of a personal message when creating a shipment.
Personal message as email:
Personal message as SMS:
Setup of personal messages
Here is how to set up personal messages on your Shipmondo account.
Charges for personalized messages
You can send personalized emails to your customers for free. We offer this as a free service for Shipmondo users.
If you want to send personalized SMS messages, you will be charged a small fee per SMS, as there are costs associated with sending SMS'.
Charges for personalized SMS'
Your rate per SMS depends on the size of the text, tags, emojis, sender and receiver country etc.
If you wish to see applicable rates for your personalized SMS in your Shipmondo account, you can do so under Shipments > Prices.
Prices are based on both sender and receiver country.
You are always charged for the number of messages listed at the bottom of your template.
Depending on your payment method, charges for your SMS will appear either on your monthly invoice or your single-purchase invoice.
More messages in your SMS?
In one SMS message there is room for a certain number of characters. As you may know, when you send text massages yourself, a long text message is actually sent as two or three messages. It is a calculation of both characters, special characters and emojis that determines the length of your SMS.
In Shipmondo, we give half price on all messages after the first message, if your personalized SMS message fills more than one message.
Example:
If you sent an SMS containing two texts from Denmark to your customer in Denmark, it would cost DKK 0.40 for the 1st text and only DKK 0.20 for the 2nd text, making a total of DKK 0.60.
You are always charged for the number of messages listed at the bottom of your template.
Use of tags and emojis in an SMS
Personalized SMS supports using different tags e.g. customer's name or tracking number, which are populated with the relevant information from the relevant shipment.
You will always only be charged for the number of texts listed at the bottom of your template, regardless of whether your customer's name is Lene or Annemette.
If you wish to use emojis in your personalized SMS texts, be aware that an emoji can fill many characters. You can see at the bottom of the template how many messages your SMS fills.
If you wish to keep your consumption down, we recommend that you do not use emojis and limit the use of tags such as tracking numbers and links.