There are som limitations to the Shipmondo app for Shopify due to lack of support in Shopify's API.

These shortcomings of the Shopify API mean that Shipmondo's app does not work properly in some particular use cases. Below you can read about these scenarios/limitations:

Free shipping and discount codes

Issue:

If you're offering free shipping over a certain amount though Shipmondo app, you'ill find that the Shipmondo app doesn't take discount codes into account in its price calculation logic.

Reason:

This issue occurs because of the lack of the checkout information in the Shopify API regarding discounts. This means that we're only given the total order price excluding any discounts.

Status:

There's an ongoing incident with Shopify and we're still awaiting a resolution to this issue. Unfortunately there's no time limit or estimated time for implementing a solution at the moment.

Freight calculation at several locations

Issue:

If you're using several locations in Shopify, you'll experience that the shipping price is calculated for each location ant this is an issue for orders containing items from different locations.

Reason:

This issue occurs because of the lack of the checkout information in the Shopify API regarding discounts. This means that we're only given the total order price excluding any discounts.

The problem is because Shopify sends separate web requests with different "origins" (locations). Since these are independent web requests and we're using several parallel servers, this is an issue that we cannot find a good solution for atm.

Status:‚Äč

There's an ongoing incident with Shopify and we're still awaiting a resolution to this issue. Unfortunately there's no time limit or estimated time for implementing a solution at the moment.

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