Bring Norway charges a surcharge for additional services.
It is important that you are familiar with these surcharges.
All prices in Shipmondo include oil-, capacity-, environmental and energy surcharges.
Surcharge | Price excl. VAT (effective from 1/12-24) |
Handling surcharge | 157.00 NOK |
Misplaced (incorrectly positioned) shipping label and unreadable barcode | 64.00 NOK |
Alternative delivery (Pakke i postkassen) | 58.00 NOK |
Bag on the door (Pakke i postkassen) | 33.00 NOK |
Return shipment | As shipping price |
Handling surcharge
You will be charged a handling surcharge if:
One side of the package measures more than 120 cm (oversize)
Two of the sides measure more than 60 cm (oversize)
A parcel doesn’t fulfil the minimum measurements: 23 x 13 x 1 cm (undersize)
The parcel is packed as a tube, roller or cone.
The parcel isn’t packaged appropriately or for some other reason can’t be machine sorted
Note! If you type in the correct measurements when booking your shipment, a possible handling surcharge for undersize/oversize will be included in the freight price.
Be aware that Bring Norway uses volumetric calculation. If the volume weight exceeds the real weight of your shipment you will be charged according to the volume weight.
Read more and find out how to calculate volumetric weight at Bring Norway here.
Misplaced (incorrectly positioned) shipping label and unreadable barcode
It's important that the shipping label is placed correctly on a parcel and that the barcode can be read/scanned automatically.
If you dispatch a shipment containing an incorrectly placed shipping label and/or the barcode cannot be scanned, you will be charged a surcharge per shipment.
Read more about how to place shipping labels correctly on the package here.
Special conditions for Pakke i postkassen
Alternative delivery:
If a package cannot be delivered to the mailbox, it will be sent to the local post office or delivery point in a store where the recipient can pick up the package.
The recipient will be notified by Bring Norway.
This extra service incurs a surcharge per package, for which the sender is invoiced.
Bag on the door:
If the package can’t be delivered to the mailbox for some reason, you can, as an extra service, pay a surcharge and have the bag hung on the customer's door, instead of delivery to a pick-up point.
The customer/recipient must actively confirm this when ordering through your webshop.
Return shipment
If a parcel is sent back to the sender due to failure to pick it up or if the parcel doesn’t comply with the requirements of the carrier, the cost will be charged to the sender.