There are a number of additional charges for extraordinary activities for which you might be invoiced when using Bring Norway's service. It's therefore important that you read and become acquainted with them.
You will be charged a handling surcharge of 110 NOK excl. VAT if:
- One side of the package measures more than 120 cm (oversize)
- Two of the sides measure more than 60 cm (oversize)
- A parcel doesn’t fulfil the minimum measurements: 23 x 13 x 1 cm (undersize)
- The parcel is packed as a tube, roller or cone.
- The parcel isn’t packaged appropriately or for some other reason can’t be machine sorted.
NB! If you type in the correct measurements when booking your shipment, a possible handling surcharge for undersize/oversize will be included in the freight price.
If you are shipping a parcel which exceeds the maximum weight, you will be charged a surcharge of 160 NOK per shipment excl. VAT.
Be aware that Bring Norway uses volumetric calculation. If the volume weight exceeds the real weight of your shipment you will be charged according to the volume weight. Read more and find out how to calculate volumetric weight at Bring Norway here.
Defective or incorrect packaging
If you send a shipment with defective or incorrect packaging that needs to be repaired or repackaged, you will be charged a surcharge per shipment of 103 NOK excl. VAT.
Special conditions for Pakke i postkassen
If a package cannot be delivered to the drop box, it will be sent to the local post office or delivery point in a store where the recipient can pick up the package. The recipient will be notified by Bring Norway. This extra service incurs a surcharge per package of 29 NOK excl VAT, for which the sender is invoiced.
Bag on the door: If the package can’t be delivered to the drop box for some reason, you can, as an extra service, pay a surcharge of 18 NOK excl. VAT and have the bag hung on the customer's door, instead of delivery to a pick-up point.
The customer/recipient must actively confirm this when ordering through your webshop.
If a parcel is sent back to the sender due to failure to pick it up or if the parcel doesn’t comply with the requirements of the carrier, the cost will be charged to the sender. The price for the return freight is the same as the shipping price.