When you export, it is a requirement that you make sure to fill in and attach the necessary customs documents for the country you are exporting to.

Customs documents are usually pro forma/trade invoices. Customs clearance in the recipient country must use these documents in order to verify the content and value of your shipment.

For example, if you send with PostNord or DHL Express, you will be asked to complete these documents electronically during the creation of the shipment. You can read more about how to fill in the electronic documents manually here.

Filling out customs documents can be a tedious and time-consuming process, especially when you have many export shipments, but with Shipmondo you can automate the completion of customs documents and thus save time.

Below, you can read about how you can get customs documents filled out automatically in Shipmondo (referred to as "automatic customs").

How to use automatic customs

Step 1 - Prepare your product data

The first step in automatic customs is to ensure that your products in Shipmondo have customs information filled in (country of origin, content description in English, tariff, weight).

Below is an example of a product with customs information filled in:

The easiest way to check if your products have customs information filled in is to export your products in Shipmondo to an Excel file. If you do not have customs information on your products, you can enter it in the Excel file and then import the file and update your products in Shipmondo.

Read about how to export/import to Excel file and update your product data here.

Read about how to find and fill in tariff codes here.

Step 2 - Activate automatic customs

Now you are ready to activate automatic customs.

Go to Settings > Integration > Order. Click on the integration for which you want to activate automatic customs.

Check Use customs data from products (Order management) and click Save.

You have now activated automatic customs.

From now on, customs information specified on your products will be used to complete the electronic customs documents when you create export shipments for orders coming from this order integration.

NB! Shipping templates

When you use automatic customs, where customs information is retrieved from your products, Shipmondo will only use the customs category (Category) on your shipping templates.

Any other customs information provided on shipping templates will be ignored, as they will be retrieved from your products instead.

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