Troubleshooting
Do you have a challenge with Shipmondo? Maybe you will find the solution here.
7 articles
Mac - Shipping info is incorrectly positioned on the labelIs your printer printing two labels instead of one or is the format wrong? Follow this troubleshooting guide to solve the issue.
Windows - Label printer prints labels in wrong formatFor label format 10x19 cm (not ZPL) on Windows.
Zebra print skew issueWhen using 10x19 cm or ZPL format.
Shopify - Can't get past the login screen and acces delivery methods through Shipmondo AppIf you can't get past the login screen and access your delivery methods in the Shipmondo app, then look for the solution in the below guide.
Shopify - Delivery methods set up through Shipmondo app don't appear in checkoutThis is how you can check if your setup in Shopify is correct.