Troubleshooting

Do you have a challenge with Shipmondo? Maybe you will find the solution here.

6 articles in this collection
Written by Nicklas Nguyen, Andreas Hjorth Nielsen, and Tea Krestine Johansen

Printers

Mac - Shipping info is incorrectly positioned on the label

Is your printer printing two labels instead of one or is the format wrong? Follow this troubleshooting guide to solve the issue.

Written by Nicklas Nguyen
Updated over a week ago

Windows - Label printer prints labels in wrong format

For label format 10x19 cm (not ZPL) on Windows.

Written by Tea Krestine Johansen
Updated over a week ago

Zebra print skew issue

When using 10x19 cm or ZPL format.

Written by Tea Krestine Johansen
Updated over a week ago

Integrations

Order integration deactivated

How to reactivate your order integration.

Written by Nicklas Nguyen
Updated over a week ago

Freight modules

Shopify - Can't get past the login screen and acces delivery methods through Shipmondo App

If you can't get past the login screen and access your delivery methods in the Shipmondo app, then look for the solution in the below guide.

Written by Andreas Hjorth Nielsen
Updated over a week ago

Shopify - Delivery methods set up through Shipmondo app don't appear in checkout

This is how you can check if your setup in Shopify is correct.

Written by Tea Krestine Johansen
Updated over a week ago