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Troubleshooting
Troubleshooting
Do you have a challenge with Shipmondo? Maybe you will find the solution here.
5 articles in this collection
Written by
Nicklas Nguyen
and
Tea Krestine Johansen
Printers
Mac - Shipping info is incorrectly positioned on the label
Is your printer printing two labels instead of one or is the format wrong? Follow this troubleshooting guide to solve the issue.
Written by
Nicklas Nguyen
Updated over a week ago
Windows - Label printer prints labels in wrong format
For label format 10x19 cm (not ZPL) on Windows.
Written by
Tea Krestine Johansen
Updated over a week ago
Zebra print skew issue
When using 10x19 cm or ZPL format.
Written by
Tea Krestine Johansen
Updated over a week ago
Integrations
Order integration deactivated
How to reactivate your order integration.
Written by
Nicklas Nguyen
Updated over a week ago
Freight modules
Shopify - Delivery methods set up through Shipmondo app don't appear in checkout
This is how you can check if your setup in Shopify is correct.
Written by
Tea Krestine Johansen
Updated over a week ago