When cancelling a GLS Pick&Ship and Pick&Return shipment, it is essential that you contact GLS' customer service by phone and have them cancel the pick-up.

It is required for you to have cancelled the pick-up before the shipment itself can be cancelled.

If the shipment complies with the criteria described in our Terms and Conditions and you've cancelled the pick-up, then you can send us the shipment ID and we'll help cancelling it for you.

The request for cancellation must be sent to contact@shipmondo.com from the e-mail address associated with your Shipmondo account. 

Shipments created by using other GLS products, can be cancelled by following the instructions found on this link.