What is a Shipmondo tracking link, and how do I find it?
A Shipmondo tracking link is a uniform link you can use to refer customers to tracking, no matter which carrier the shipment is sent with.
The link has the format https://track.shipmondo.com/{carrier}/{tracking_number}
Note! {carrier} and {tracking_number} are variables that depend on the specific shipment.
You find the carrier code in your Shipmondo account under Settings > Integrations > Freight and service overview.
The tracking number is also known as the parcel number and is found on the shipment itself.
When the recipient clicks the link, they are automatically sent on to the carrier’s own tracking page, and it is the carrier that decides what information and design the page has.
How do I send the tracking link to customers automatically?
If you use other systems to send automated messages to your customers, you can use the link above to refer all customers to tracking in the same way.
Exactly how to set this up depends on the system you use. Please check with your system provider.
If you use personalized messages in Shipmondo, you should not use the tracking link, as this is handled in a different way, which you can read about under personalized message setup.